Refund Policy

At Zuqee, we value our customers and strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help. Please read our refund policy carefully.

Returns & Exchanges

We accept returns and exchanges within 7 days of delivery.

Items must be unused, unworn, and in their original packaging with all tags intact.

Personalized or custom-made jewelry is non-refundable and cannot be exchanged.

Sale items are final sale and not eligible for returns or exchanges.

Refund Process

To initiate a return, email us at Zuqee26@gmail with your order number and reason for return.

Once approved, you will receive instructions on how to send the item back.

Refunds will be processed within 7-10 business days after we receive the returned item.

Refunds will be credited to the original payment method. Shipping fees are non-refundable.

Damaged or Incorrect Items

If you receive a defective or incorrect item, please contact us within 48 hours of delivery with photos of the issue.

We will arrange a replacement or provide a full refund.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a trackable shipping service as we are not responsible for lost returns.

Cancellations

Orders can only be canceled within 24 hours of purchase. Once processed, they cannot be canceled.

For any questions, feel free to contact our customer support at [your email]. We are happy to assist you!